Viking Line

Viking Line ranks highest in customer satisfaction and loyalty among passenger shipping companies in EPSI Rating’s 2025 Maritime Transport survey. The company scored above industry averages on all routes, with a notable 77.6 on Finland–Sweden and 76.4 on Estonia routes. Passengers also rate Viking Line as delivering the best value for money, with a score of 80.0.

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Photo Viking Line Joonas Kortelainen

Viking Line: five vessels served a total of 4.6 million passengers in 2024 and transported a record volume of cargo.

• Viking Line served a total of 4,646,676 passengers with its five vessels in 2024.
• The cruise vessel BIRKA GOTLAND, which is jointly owned with Gotlandsbolaget, also served 438,743 passengers.
• The biggest increase – almost 10% – was noted on the Helsinki–Tallinn route, which had 1,819,971 passengers.
• Capacity on the Helsinki–Stockholm route more than doubled when VIKING CINDERELLA launched service on the route alongside GABRIELLA in March. A total of 722,051 people travelled on the route, and Viking Line’s market share was boosted to 43%.
• On the Turku–Stockholm route, Viking Line’s market share was 70%, with VIKING GLORY and VIKING GRACE serving a total of 1,983,081 passengers.
• Viking Line transported a record volume of cargo last year, a total of 134,219 units.

Guernsey has selected Brittany Ferries / Condor Ferries as its preferred operator for vital sea routes over the next 15 years, ensuring continued connectivity. Meanwhile, Jersey’s government has not yet finalised its choice for a company to manage its own service routes.

DFDS was involved in the tender process, as well as Irish Ferries. The first sent a few ships to test the berths, the latter withdrew.

Viking Line recycles nearly all waste from its vessels, with coffee grounds and cooking oil collected for reuse. Coffee grounds, collected from five vessels, are repurposed for garden soil, reducing the need for peat by 30%. Cooking oil is converted into hydrotreated vegetable oil (HVO), a diesel alternative. In 2023, Viking Line recycled 1,475 tonnes of food waste, generating enough biogas to power 800 apartments annually. Ongoing efforts include a food waste project to analyse and reduce surplus, highlighting Viking Line’s commitment to sustainability.

Source: Viking Line