MSC Cruises has just opened the world’s largest cruise terminal in PortMiami, with a capacity for 36,000 passengers per day —but it’s the digital infrastructure that sets it apart. For ferry terminals looking to modernise, this is a glimpse into the future.
At the heart of MSC’s innovation is a fully biometric passenger journey—from app-based check-in and facial recognition kiosks to automated boarding gates. Passengers can scan their passport, look into a camera, and breeze through security in minutes—no paper, no queues.
Why it matters for ferry ports:
- Biometric processing can significantly reduce embarkation time and staff load.
- App-based check-in streamlines the journey long before passengers reach the terminal.
- Automated boarding improves flow and security.
Even in smaller terminals, these tools can make a big impact—especially on high-frequency routes or during peak travel seasons.
Bottom line?
MSC is showing what’s possible when digital meets operational efficiency. Ferry terminals don’t need to copy the scale, but adopting smart, passenger-centric technology is now more accessible—and more necessary—than ever.
