Could you elaborate on the dynamic between the business units and the Copenhagen headquarters?
Certainly. The relationship is straightforward. All the business units that report to the Copenhagen headquarters are responsible for the Profit and Loss (P&L) aspects, specifically overseeing the commercial aspects of local operations. Their mandate includes delivering specific results, and P&L falls under their purview.
This local ownership structure is a characteristic of DFDS, and it is also evident within our logistics division. For instance, if we take the case of Business Unit Med, their responsibilities encompass the management of both operational and commercial activities in their designated region.
If an issue arises, who bears the responsibility?
The business units hold responsibility for addressing such matters. In the case of Business Unit Med, there are specific roles in place, including a Commercial Director and an Operations Director, both reporting to the Head of Business Unit Med.
However, when it comes to fleet strategy or ship-related incidents, things become a bit more intricate. Since last April, we’ve adopted a matrix organization structure. Within this framework, while the business units play a crucial role, we also have specialized functional roles. Catja Hjorth recently joined us and leads the Operations team, overseeing fleet technical aspects, fleet chartering, intermodal operations, sustainability projects, and terminal management.
In addition, we maintain a centralized commercial team, led by our colleague Anders Refsgaard. He oversees marketing, pricing, customer service, and global account sales, particularly to large clients working with DFDS across our network. This centralized commercial function serves as a pivotal point connecting with the various business units.
It’s important to note that while these specialized roles exist, the P&L responsibility remains primarily local. For instance, in the event of an operational issue, the Head of Operations in Business Unit Med would liaise with the fleet chartering team in Copenhagen to secure the necessary support.
Is there an internal charter rate that business units use to cover the operational costs of the ships?
Yes, it’s a standard process. The business units internally pay the charter market rate. The key objective here is to assess the profitability of a specific route by comparing it to the market cost of chartering the vessel.
What are your insights on the consolidation of transport companies? Is it safe to say that small companies are becoming obsolete, and does DFDS not inadvertently compete with its own customers through its logistics company? Additionally, how do you handle large industrial customers who might prefer to bypass intermediaries and deal directly with end customers?
The majority of our ferry division customers consist of transport companies, rather than end customers. Notably, there remains a substantial number of small and medium-sized transport companies across Europe. Although there is potential for consolidation in the industry, we have yet to witness significant changes in this direction. We continue to cater to smaller companies through our offices in locations such as Göteborg and Vlaardingen.
Addressing industrial customers is part of our strategic approach at DFDS. We’ve established what we term “strategic sales,” a team of experts in sales and marketing dedicated to global accounts. This team reports to both the Logistics Division and the Ferry Division. They are equipped to engage with larger customers and offer not only ferry services but, when necessary, logistics solutions as well.
While I focus primarily on the Ferry Division within the divisions, our overarching goal as a provider for transport companies is to maintain a clear distinction and collaboration between our ferry and logistics services. The logistics arm of DFDS is a customer of DFDS Ferry Division.